Overview and scope
Privacy rights and accountability
PIPEDA defines “personal information” broadly as any information about an identifiable individual. Generally speaking, personal information does not include “business contact information” such as the name, job title, business address, or business telephone number of an employee of an organization.
Skep obtains your consent before it collects, uses, or discloses your personal information. Normally, Skep asks for your consent in writing, but in some circumstances, it may accept your oral consent. Sometimes, your consent may be implied through your conduct with Skep.
There may be circumstances where you have provided personal information for an identified purpose, and Skep later needs to use that information for a different purpose. In such circumstances, Skep will seek your consent to use the information for the new purpose.
Why Skep collects, uses and discloses your personal information
The following information is collected by or on behalf of Skep:
This may include:
passport, birth date, photo and signature. This also includes the preferences and settings that you enable for your Skep account.
This may include:
Depending on the Skep services that you use, and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi.
We collect transaction details related to your use of our services, including the type of services you requested or provided, your order details, delivery information, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.
We collect information about how you interact with our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or services you were using before interacting with our services. In some cases, we collect this information through cookies, pixel tags, and similar technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Statement.
We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.
We enable users to communicate with each other and Skep through the Skep apps, websites, and other services. To provide this service, Skep receives some information regarding the calls or texts, including the date and time of the call/text, and the content of the communications. Skep may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services and for analytics.
These may include:
Skep collects and uses information to enable reliable and convenient [third party] services and other related products and services. Skep collects, uses and discloses your personal information for the purposes identified at the time of collection, or as otherwise permitted or required by applicable law, including for the following purposes.
Skep may also ask for and collect your personal information at certain points throughout the services it provides. In addition to the information you knowingly provide, Skep collects the domain names and IP addresses of its visitors, along with usage statistics (e.g., types of web browsers and operating systems used) and browsing history. This data is used to more efficiently operate Skep’s business and to promote and administer our services. As well, Skep collects any information you may choose to provide in your communications with us.
How Skep collects, uses and discloses your personal information
Skep collects your personal information by fair and lawful means and, wherever appropriate, directly from you. Wherever possible, Skep limits the amount of personal information it collects, uses or discloses to that necessary and appropriate to provide its services and to operate Skep’s business. Skep does not sell or share your personal information to third parties for third party direct marketing purposes. Skep uses the information for the various purposes, including:
Skep uses the information it collects to provide, personalize, maintain and improve its products and services. This includes using the information to:
2. Communications between Users
Skep uses the information it collects to enable communications between its users. For example, a cleaning service provider may text or call to confirm a location for the cleaning services.
Skep may use the information it collects to communicate with you about products, services, promotions, studies, surveys, news, updates and events.
Skep may also use the information to promote and process contests and sweepstakes, fulfill any related awards, and serve you relevant ads and content about our services and those of our business partners. You may receive some of these communications based on your profile as a Skep user.
Skep uses the information it collects (including recordings of customer support calls after providing notice to you and with your consent) to assist you when you contact our customer support services.
Skep may use the information it collects for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.
We use your data to help maintain the safety, security and integrity of our services and users.
Skep may use the information it collects to investigate or address claims or disputes relating to your use of Skep’s services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.
When Skep discloses your personal information
•when necessary to comply with court orders, regulatory rules, or to satisfy Skep’s insurancerequirements;
Please note that there are circumstances where the use and/or disclosure of personal information may be justified or permitted or where Skep may or must disclose information without your consent, in accordance with applicable law. For example, Skep may disclose your personal information to a government institution that has asserted its lawful authority to obtain the information or where Skep has reasonable grounds to believe the information could be useful in the investigation of unlawful activity, or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records and information, or to protect Skep’s rights and property. Where obliged or permitted to disclose information without consent, Skep will not disclose more information than is required for the purpose that obligates or permits it to disclose such information.
Disclosure of your personal information to third party service providers
When Skep transfers your personal information to a third party to provide administrative and other services, it uses appropriate measures to ensure that the third party will only use your personal information to perform the services Skep has specified. The increasingly global nature of Skep’s business sometimes requires it to use administrative service providers who may be located in the United States or elsewhere outside of Canada. Accordingly, your personal information may be transferred outside of Canada and if so, it will be subject to the legal requirements of the applicable foreign jurisdictions, including local requirements to disclose information to courts, law enforcement and national security authorities.
To the extent Skep enters into arrangements with service providers, agents and contractors to store, handle or process personal information on its behalf, such as for data processing, document storage software support and office services, Skep’s policy will be to require such parties by contractual or other means to provide comparable privacy protection while the information is processed or handled by them.
Where Skep stores your personal information
Your personal information is stored in secured locations and on servers controlled by Skep, located either at our offices or at the offices of our service providers. Your personal information may be processed, accessed and/or stored in Canada or another jurisdiction, and will be subject to the laws of that jurisdiction.
Security of your personal information
Skep uses commercially reasonable standard safeguards applicable to the technology services industry to protect the security of personal information in its possession, including physical, organizational and technological measures. These measures include:
However, no method of transmitting or storing information is completely secure. While Skep takes appropriate measures to protect your personal information, there is always a risk that it may be lost, intercepted or misused. Skep may exchange electronic versions of documents and e-mails with you using commercially available software that may be vulnerable to attack by viruses and other destructive electronic programs. Skep cannot guarantee that all communications and documents sent via e-mail will always be received, or that such communications and documents will always be virus free. Skep makes no warranty with respect to the integrity of any electronic communications between Skep and you or with respect to the security of any such communication and you consent to Skep’s exchange of electronic communications, including confidential documents, unencrypted.
Accessing your personal information
You may ask for access to any personal information Skep holds about you. Summary information is available on request.
Subject to certain exceptions prescribed by law, you will be given reasonable access to your personal information and will be entitled to challenge the accuracy and completeness of that information and, to the extent that you have proven such inaccuracy or incompleteness, have it amended as appropriate. Examples of such exceptions include information that is prohibitively costly to provide, information that contains references to other individuals, information that cannot be disclosed for legal, security or commercial proprietary reasons, and information that is subject to solicitor-client or litigation privilege.
Updating the accuracy of your personal information
You can help Skep maintain the accuracy of your personal information by notifying Skep of any changes to your personal information. If Skep holds information about you and you advise us that it is not accurate, complete and up-to-date, Skep will take reasonable steps to correct it.
Being denied access to your personal information
Your rights to access your personal information are not absolute. Skep may deny access when:
• information relates to existing or anticipated legal proceedings against you;
If Skep denies your request for access to your personal information, or refuses a request to correct information, Skep will explain why.
The use of cookie technology is common on the Internet, and many Internet browsers are initially set to accept cookies automatically.
Through the use of our services and site we may make use of “per session” and “persistent” cookie technology. Per session cookies track information during an open session and are stored only temporarily in your computer’s memory. Persistent cookies are deposited on a visitor’s computer until they expire or until the visitor deletes the cookies. Information from these cookies help Skep analyze traffic patterns to the site, including the total number of visitors, the geographical location of the visitor, and the types of Internet browsers (e.g., Google Chrome or Internet Explorer) and operating systems (e.g., Windows or Macintosh) that the site’s visitors use. Skep uses this information to facilitate and enhance your online visits. Skep does not cross- reference this information with any type of personal information that is voluntarily offered by you.
Monitoring and managing site traffic patterns, usage and related site information is done in order to optimise its web service. Skep may provide aggregated information to third parties, but these statistics do not include any personal information.
Serious privacy breach notifications
Skep will notify you of any breach of the security safeguards involving your personal information under Skep’s control if it is reasonable in the circumstances to believe that the breach creates a real risk of significant harm to you (a “Serious Privacy Breach“). This notice will be conspicuous and given to you in the manner prescribed under PIPEDA as soon as feasible after Skep determines that such a breach has occurred.
Likewise, Skep will report any Serious Privacy Breach to the Office of the Privacy Commissioner of Canada in the manner prescribed under PIPEDA as soon as feasible after Skep determines that such a breach has occurred.
Individual clients may review any personal information concerning themselves that Skep has on file in its offices by contacting their Skep advisor or Skep’s Privacy Officer at the address below. Individuals who are not clients may request access to personal information Skep holds about them by written request to:
Privacy Officer, Skep Home Corp.,
If you are not satisfied with Skep’s response, the Privacy Commissioner of Canada can be reached at:
112 Kent Street
Place du Ville Tower, 3rd Floor Ottawa, Ontario K1A 1H3 1.800.282.1376
© 2020 Skep Home Corp. All rights reserved. Reproduction in whole or in part without permission is prohibited.